Are you an experienced professional with a background in customer service or sales, ready to advance your career?

Recruitment Coordinator

Job Type: Full time, permanent

Salary: £24,000-£27,000 per annum depending on experience

We are looking for a motivated and skilled individual to join our team as a Recruitment Coordinator. In this role, you will play a pivotal part in our recruitment efforts, contributing to our company's growth and success. We welcome applications from individuals with call centre experience who are looking to transition from the call centre environment. 

Company Introduction

FIRST is an accredited learning and development agency specialising in enterprise skills for young people, early-stage founders, and professionals. We collaborate with educational institutions, local authorities, businesses, and community organisations to address high unemployment and low business startup rates. 

Our mission is to provide inclusive, lifelong learning experiences within enterprise and entrepreneurship that empower skills, confidence, self-belief and motivation, whilst creating value to our society and economy.

Travel Requirement: This role involves significant travel, with the successful candidate expected to travel around the North East approximately 50% of the time. Travel expenses will be fully reimbursed by FIRST. 

Key Responsibilities: 

  • Act as the primary point of contact for prospective learners in our recruitment programs. 
  • Utilise customer service and sales experience to engage effectively with potential learners. 
  • Build and maintain relationships, converting interest into enrolment and attendance. 
  • Oversee the recruitment process, ensuring a smooth experience for learners. 
  • Work collaboratively with referral partners to attract top talent. 
  • Monitor learner referrals, aiming for successful program enrolment. 
  • Represent the company at events, showcasing our opportunities to potential learners. 
  • Participate in client meetings, community events, and networking opportunities. 
  • Cultivate relationships with recruitment and referral partners at networking events. 
  • Provide feedback to referral partners about learner engagement and performance. 
  • Maintain ongoing engagement with learners, facilitating a transition to our Learning team. 
  • Assist in distributing marketing materials and managing social media for recruitment. 
  • Perform additional tasks as needed to support our projects. 

Qualifications and Experience: 


  • Minimum of 3 years of experience in customer service or sales. 
  • Strong interpersonal and communication skills. 
  • Strong team player with the ability to work effectively with diverse groups. 
  • The ability to engage and build relationships with learners effectively. 
  • A willingness to learn and stay updated on industry-related guidance. 
  • GCSE Maths and English A-C. 


  • A degree in business, marketing, or sales. 
  • A proven track record in sales, networking, and client development. 
  • Proactive and self-motivated with a customer-focused attitude. 
  • Experience in lead generation and identifying new business opportunities. 
  • Proficiency in using social media for responses. 
  • Consistently achieving and exceeding targets and KPIs. 
  • Experience in securing both B2C and B2B clients. 


  • Proficient in Microsoft Office Suite with exceptional IT skills. 
  • Strong administrative and organisational capabilities. 
  • Effective in workload prioritisation, multitasking, and managing confidential information. 
  • Excellent communication, including listening and quick assimilation of information. 

Additional ConsiderationCareer Progression: Successful candidates can anticipate opportunities for career advancement within our organisation, including the potential to move into more senior roles. 

If you’re interested in this amazing opportunity with FIRST, please send your CV to


We are committed to an inclusive and diverse workplace, valuing individuals from all backgrounds, including different ethnicities, genders, and abilities. In line with UK law, we encourage applications from a wide range of candidates. Our commitment extends beyond compliance, through initiatives like diversity training and supportive work culture. If you're passionate about contributing to a diverse team, we'd love to hear from you. 

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